Frequently Asked Questions
How do I know which size to order?
Please refer to our Size Guide before placing your order. Our garment measurements are provided in centimetres to help you find your best fit. As fit can vary depending on the style and fabric, we recommend checking the individual measurements carefully.
If you’re still unsure, contact us at hello@giallocollective.com before ordering and we’ll be happy to help.
Can I return or exchange an item if I change my mind?
We do not accept returns, refunds or exchanges for change of mind. This includes selecting the incorrect size, changing your mind about the colour or style, or deciding you no longer want the item.
Please check our Size Guide and product information carefully before purchasing.
What if my item is faulty or incorrect?
If you receive an item that is faulty, damaged or different from what you ordered, please contact hello@giallocollective.com as soon as possible.
Please include your order number, a description of the issue and clear photographs where applicable so we can assist you.
Your rights under Australian Consumer Law are not affected.
Where do you ship?
We currently ship throughout Australia and New Zealand.
Available shipping options and costs will be displayed at checkout.
How long does it take for my order to be dispatched?
Please allow approximately 1–3 business days for your order to be processed before dispatch.
Processing may take slightly longer during new releases, promotions and busy periods.
Will I receive tracking?
Where tracking is available, you’ll receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Can I change my shipping address after ordering?
If you notice an error in your shipping address, email hello@giallocollective.com as soon as possible.
We’ll do our best to update it before your order is dispatched, but we cannot guarantee changes once your order has been processed or shipped.
Can I change or cancel my order?
Contact us as soon as possible if you've made a mistake with your order. Because we aim to process orders quickly, we cannot guarantee that an order can be changed or cancelled once processing has begun.
Will I have to pay duties or taxes on New Zealand orders?
Orders shipped to New Zealand may be subject to applicable taxes, duties or import charges. Any charges applicable to your order will depend on the relevant requirements at the time of purchase or import.
Will sold-out items be restocked?
Some styles may be restocked depending on availability. Follow Giallo Collective on Instagram for updates on restocks, new releases and upcoming drops.
How can I contact Giallo Collective?
For order enquiries, sizing assistance or general questions, email:
We aim to respond within 1–2 business days.
Giallo Collective
Designed to move with you.