Refund policy
RETURNS & EXCHANGES
We hope you love your Giallo pieces. Please choose carefully, as Giallo Collective does not provide refunds for change of mind.
CHANGE OF MIND
We do not provide refunds for change of mind. This includes where you have changed your mind, selected the incorrect colour or style, or no longer want the item.
Please review all product descriptions, colours and sizing information carefully before placing your order.
SIZE EXCHANGES
If you have selected the wrong size, you may request a size exchange within 30 days, provided the item meets our return eligibility requirements below.
Size exchanges are:
- Available for the same item in a different size only
- Subject to Giallo Collective stock on hand and availability
- Only approved once the returned item has been received, inspected and accepted
If your requested size is unavailable, Giallo Collective is not required to provide a refund for change of mind.
Customers are responsible for the cost of returning items to Giallo Collective for a size exchange, unless otherwise required under Australian Consumer Law.
Please contact hello@giallocollective.com with your order number and requested size before returning your item.
RETURN ELIGIBILITY REQUIREMENTS
To be accepted for a size exchange, your item must:
- Be unworn, unwashed and unused
- Be returned in its original condition and original packaging
- Have all original tags attached
- Be free from perfume, body odour, deodorant or washing powder
- Be free from make-up, fake tan, marks, stains, glitter and pet hair
- Show no signs of wear, damage or alteration
- Not be a final sale item
Meet any applicable hygiene requirements for the product.
Where applicable, swimwear must be returned with all hygiene seals or stickers intact and untampered.
Items that do not meet these requirements may be declined and returned to the customer.
WHERE THIS POLICY APPLIES
This Returns & Exchanges Policy applies only to purchases made directly through the Giallo Collective website or through official Giallo Collective-owned retail or pop-up locations.
Products purchased through third-party retailers, stockists, sample sales, marketplaces or external events must be returned to the original place of purchase and will be subject to that retailer’s own returns policy.
RETURN INSPECTIONS
In certain circumstances, Giallo Collective may require returned items to be sent to our warehouse or nominated return location for inspection before an exchange, refund, replacement, store credit or warranty claim can be approved.
This may apply where further assessment is required or where return activity appears inconsistent with the intent or conditions of this policy.
Where a return is requested as part of this process, the customer is responsible for the cost of returning the item to Giallo Collective, except where otherwise required under Australian Consumer Law.
Any applicable exchange or other resolution will only be processed once the returned goods have been received, inspected and approved.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged or incorrect, please contact us at hello@giallocollective.com with your order number and clear photos of the item so we can assist you.
Where applicable, remedies will be provided in accordance with Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law.
FINAL SALE
Final sale items cannot be returned or exchanged for change of mind or incorrect sizing.
This does not affect any rights you may have under Australian Consumer Law in relation to faulty, damaged or incorrectly supplied products.
NEED HELP?
If you have any questions about sizing, fit, colour or a product before purchasing, please contact hello@giallocollective.com.
Giallo Collective
Designed to move with you.