Shipping policy

SHIPPING & DELIVERY

We’re excited to get your Giallo Collective order to you.

Order Processing

Orders are processed and packed as quickly as possible. Please allow 1–3 business days for your order to be processed before dispatch.

During launches, promotions and other busy periods, processing times may be slightly longer.

AUSTRALIA & NEW ZEALAND SHIPPING

We currently ship throughout Australia and New Zealand.

Shipping costs and available delivery options are calculated and displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

For New Zealand orders, customs duties, import taxes or other charges may apply depending on local requirements. These charges are the responsibility of the customer where applicable.

Delivery Times

Delivery times are estimates only and begin once your order has been dispatched. Delivery times may vary depending on your location, the carrier and circumstances outside our control.

Giallo Collective cannot guarantee specific delivery dates.

Incorrect Shipping Address

Please ensure your delivery address is correct before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at hello@giallocollective.com. We will do our best to assist before your order is dispatched, however we cannot guarantee changes can be made once an order has been processed or shipped.

Lost, Delayed or Damaged Parcels

If you experience an issue with the delivery of your order, please contact us at hello@giallocollective.com with your order number and details of the issue so we can assist.

Contact

For any questions regarding shipping or your order, please contact:

Giallo Collective
hello@giallocollective.com